Office Hours
Bring the question.
We'll help you find the next move.
You don't have to know how the system works to enter it.
If you're trying to figure out who handles something, what a notice means, where to report a condition, what happens next, or how to participate in a public process, start here.
Questions are accepted anytime.
Thursdays at 10 a.m. is KLCB's standing Office Hours review window.
🟢 Start here 🟢
When you have a question - but you do not know the civic lane.
Examples include:
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I received a City notice, development notice, or case number and I do not understand what it means.
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I reported a condition and I do not know what happened next.
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I see a neighborhood condition and I am not sure where or whether to report it.
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I want to understand a City process, public meeting, hearing, department, standard, or deadline.
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I need help finding the right public resource, City department, or KLCB tool.
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I have a resident-participation question: KLCB, Porch2Curb, On My Block or 7-Day Challenge.
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I honestly don't know who handles this. That is a valid place to start.
Office Hours is for civic navigation - not emergencies.
If there is immediate danger or an active emergency, call 911.
Ask. Route. Next step. Follow through.
1. Ask
Tell us what you're trying to understand, solve, find, or do. If you have a case number, request number, notice, deadline, link, or location that may help, include it.
2. Route
KLCB reviews the question and helps identify the civic lane, process, tool, department, public record, or resource that applies.
3. Next Step
We help translate the information into a usable next move. That may be a City service request, a document to read, a staff contact, a public meeting, a deadline, a KLCB tool, or a question you need to ask next.
4. Follow-Through
When appropriate, KLCB may check back to learn what happened. Recurring questions may become an Office Hours explainer or resource so the next resident does not have to start from zero.
KLCB may not own the system.
We can still help you find the door.
KLCB does not control City departments, private property owners, courts, commissions, or public-agency outcomes. Office Hours is designed to help residents gain access to understandable information, identify the right civic lane, and leave with a clearer next step. When KLCB does not know the answer, we'll say so and identify what needs to be verified.
Office Hours is for civic navigation - not emergencies.
If there is immediate danger or an active emergency, call 911.
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The Office Hours rhythm
Thursdays
@ 10 a.m. central
Questions are accepted anytime.
Thursdays at 10 a.m. is KLCB's standing Office Hours review window. Depending on what residents need, Office Hours may show up as a live conversation, a themed clinic, a short recorded answer, an appointment, a written resource, or direct follow-up.
Bottom line:
Access stays open even when the camera is off.